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ServiceCommunicator
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Why ServiceCommunicator helps you save time and money.
ServiceCommunicator frees you from building and maintaining online support features by yourself.
You are creating and selling great products to your customers. That's what you're good at.
But, nowadays customers expect support in the web with features like:
  • Solutions to known problems
  • Discussion forum
  • FAQs
  • News around the product
  • Idea voting
  • Documentation
  • Downloads
  • Tipps & Tricks
You can build and maintain all those features by yourself, using a discussion forum software here, providing FAQs there and solutions in yet another place. That cost your money, that eats up your time.

And most probably all features will be in different places (hard to find for your customers) and with different layouts (do customers always know they are still on your site?).

ServiceCommunicator frees you of that burden.

You can set up your own ServiceCommunicator in minutes and have everything you need to provide best possible online support for your customers. In one place.

  • No need to build and maintain online support features by yourself.
  • Feature complete.
  • Easy to maintain.
  • Easy to use by your customers.
  • Saves money and time.

Let ServiceCommunicator do the work for you. Have a look how it works, take the tour. Or go to Pricing & Signup to get started.

Click here to see how it works
Real world example

Click to open this example.		Our own support at YouAtNotes, a premier developer of software for Web 2.0 and IBM Lotus Notes/Domino, is based entirely on ServiceCommunicator.

"ServiceCommunicator improved our online support experience a lot, now everyone finds everything he need in one place.

Furthermore, we get most valueable feedback from our customers and our support staff is freed of answering the same questions over and over again."


Walfred Marzahn, CEO YouAtNotes.
Questions?
You're welcome!
Check the FAQ, ask a question, or ask Walfred.
+49-40-840 557 0
sales@
servicecommunicator.com
Risk Free
  • Upgrade, Downgrade or cancel at any time
  • No setup fees. No termination fees.
    No long term contracts.
  • You own your data.
  • Long test period.
Feature list
Depending on your plan ServiceCommunicator provides you with the following features:
Post news for your products.
Post FAQ entries that compile automatically into a full FAQs list per product.
You customer can create three types of feedback: questions, ideas and problems.

Your support staff or other customers create replies to each feedback, so that a discussion envolves. A moderator can close a feedback, so that it remains in the ServiceCommunicator, but no one can reply anymore.

A solution database with solutions per product. Customers can search for solution and resolve common problems themselves. Depening on your plan, the solutions are either maintained manually via browser, or can be pushed automatically via webservice from your internal ticket system.
Create links to your product website, documentation or other ressources. You can organize the links per product and in sections. The links display in ServiceCommunicator on the homepage.
Create custom content like short documentation items via browser. You can organize the custom content per product and in sections, your custom content displays on the ServiceCommunicator homepage.
Customers can filter all content (news, FAQs, feedback, custom content, solutions...) by product, so that they see only content in which they are interested.
Currently, ServiceCommunicator is delivered in english and german language.

ServiceCommunicator switches languages automatically depening on the browser setting. Default language is english. In the Enterprise plan, you can get other languages.

Customers an create a "praise" feedback to laud your product or your services.
You can post downloads and organize them per product and in sections. Customers can download the files from your ServiceCommunicator's homepage. This is useful for example to distribute patches or PDFs with documentation.

The size of the downloads is limited, depending on your ServiceCommunicator plan.

Customers can not only post new ideas, they can vote on ideas of other cutomers. A vote consists of a good/bad descision and a tag, like "useful", "cool" or "irrelevant".

By that, you get a weighted list of ideas so that you can decide which ideas to implement first.

Each idea can be discussed with the standard feedback discussion feature.

If a customer posted a problem report, other customers can say "me too" to express that they have that problem, too.

By that you get an impression how important a problem is, and how urgent you should fix it.

"Me too" customers start to follow the problem and get notified when something happens.

When replying to a feedback, customers (or your support staff) can attach a file to the reply.

For example: a customer reported a problem, one of your engineers solves it and creates a patch. Then your engineer can reply to the customer's problem report saying that the problem is fixed, and he can attach the patch right on that reply.

When a customer starts typing in the search / input box on the homepage, a search for related items startes automatically. If there are related items (like solutions or feedback from other customers), they are displayed immediately.

That frees the customer from asking a question or posting a problem again if it was already answered, and it frees your support staff from answering those questions over and over again.

Customers can follow a feedback to get notified via mail when something happens in that feedback (for example, a new reply is posted).
You can add your company logo to make your ServiceCommunicator more personal. In the Gold and Enterprise plans you can do further customizing.
Users can translate content like feedbacks, news or FAQs automatically to their language.

This is available for many languages and uses Google translation technology.

You can do a broad range of customizing:

- changing colors

- changing many layout properties with CSS

- inserting custom text in many places

- using custom HTML in many places

- changing texts and words of the software

You push solutions from your internal ticket system via webservice or other APIs to ServiceCommunicator.

So you don't need to maintain all the solutions manually anymore.

You can push basic data like name of the customer, reported problem, status and solution from your internal ticket system to your ServiceCommunicator. Authenticated customers can see their tickets right on your ServiceCommunicator's homepage.

By that, your ServiceCommunicator is a web extension to your existing ticket system.

Instead of maintaining news manually, you can consume a RSS feed of existing news you publish somewhere else.
Close your ServiceCommunicator from the public and make it accessible for named accounts only.
There are various RSS feeds so that you and your customers can stay up to date.
Our engineering team is happy to implement individual customizations and extensions to your ServiceCommmunicator.
As Enterprise customer you can create multiple ServiceCommunicators, for example one per product group.
Support by our proven support team via mail and phone and SLAs, depending on your needs.
We can organize training of your support or engineering staff to learn how to extend your ServiceCommunicator to the max.
News
FAQs
Feedbacks / discussion (questions, ideas, problems)
Solutions (maintained via web)
Links to documentation and other ressources
Custom content
Content filter by product
Software in english and german
Praises
Downloads (size limited)
Idea voting
"Me too" for problems
Attachment in reply to a feedback (size limited)
Related feedback search
E-Mail notifications / following
Add your company logo
Automatic content translation.
Basic and advanced customization with text, CSS and HTML
Push solutions from your internal ticket system.
Push trouble tickets from your internal ticket system and display them to selected customers.
Import News via RSS.
Private, access restricted ServiceCommunicator
RSS Feeds
Custom development work. Individual customizations.
Multiple ServiceCommunicators
Professional support and SLAs.
Training.
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