Customers want to express their opinions and ratings about your company and your products. They can do it on other customer portals in the web, or on your own customer service portal in a controlled fashion.
ServiceCommunicator is a white label customer support portal software, provided as SAAS (software as a service) solution. You only need a web browser to setup and maintain your ServiceCommunicator.
With a ServiceCommunicator your company provide your customers a full featured customer portal where your customers can express their views and discuss with your staff and other customers.
Furthermore, they can create ideas and vote about them. And your ServiceCommunicator online support portal provide a lot features more: solution database, news, faq, downloads, custom content and trouble tickets.
All those features help your customers to getsatisfaction with your online support experience, and that increases customer loyality. | |